A quick overview of our clinic’s policies and procedures.
Sometimes things come up and you’ll need to reschedule or cancel an appointment.
If you need to change your appointment time:
Keeping your appointment is your responsibility!
Will you remind me of my upcoming appointments?
Yes! You will receive a message seven days before your appointment via text and/or email that includes a “confirm my appointment” button to let us know you’re coming. We’ll also send a second email/text two days prior to your appointment as a final reminder.
We accept payment by Visa, Mastercard, debit card, cheque, and cash. NOTE: we charge a 3% processing fee for all credit card transactions.
Payment is due the same day that treatment is completed.
We accept most dental plans and bill them directly for services provided. Therefore, at the time of the appointment you usually only need to pay the portion that the insurance does not cover.
We do our best to find out the details of your coverage as well as any limitations, and inform you accordingly. However, should the cost of part of the treatment not be covered by your insurance, your account balance is ultimately your responsibility.
Dental insurance plans are contracts between you, your employer and the insurance company. The dental office is just a third party.
Dr. Protzer explains dental plans in more detail in our What does my insurance cover? article.
If your plan does NOT reimburse the dental office directly:
Questions? Please contact us and we will be happy to help.